Returns, Refunds and Exchanges Policy

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How To Return An Item

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Your item must be in its original unused condition to be returned, unless there is a manufacturer or shipping defect. You must return the item within 7 days of your purchase.

 

1. Please email lucidhandmade@gmail.com to request a refund. Customer is responsible for return cost unless there is a manufacturer or shipping defect.

 

2. Mail your returned item to:

     Lucid Queen

     524 Rendezvous Rd

     Acworth, GA 30102

 

3. Include in your package a signed letter stating the reason for your return.

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4. Refund will be processed upon receiving returned item.

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Return Exceptions

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

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Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

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Exchanges

 

Exchanges are accepted within 7 days of receiving item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.